Delivery
Shipping and Handling
Shipping and handling charges are for UK mainland only (excluding the Scottish Highlands, the Isle of Wight, the Isle of Man and Northern Ireland) and will be automatically calculated within the sales price when you place your order, if you require a breakdown of these costs please contact the sales office. We have a policy of shipping at cost.
For the Scottish Highlands, the Isle of Wight, the Isle of Man and Northern Ireland, non mainland and international deliveries, carriage is quoted on application and on an order by order basis. Please contact sales@onesteel.co.uk for quotation.
Delivery Schedule
Please check prior to any order if products are in stock as OneSteel will always advise realistic lead times based on specific product enquiries. We endeavour to dispatch stock items within 5 working days of cleared funds, (These delivery times will be extended over holiday and Christmas periods). Non stock items delivery times will be quoted by return. In both cases all orders will be confirmed by return.
Please inspect all goods thoroughly upon delivery before signing, checking for any signs of damage including to the packaging. If you are unfortunate enough to receive damaged or missing items, ensure it is noted on the couriers paperwork and inform us in writing (via post or e-mail) within 3 working days of delivery. We cannot accept liability for damaged or missing items if you do not inform us in writing within 3 working days.
OneSteel do our upmost to avoid any damage by choosing the best couriers available, however some goods are sent direct from the manufacturer; which means we have no jurisdiction over the method or timing of the delivery.
You will be responsible for the goods once they have been delivered to your delivery address, any damage or loss incurred after delivery you will be liable for.
Due to insurance guidelines it is not our responsibility to take goods into your home or install them. We are only required to deliver the goods to your delivery address. Pallet deliveries are on a kerbside service only. If your order consists of heavy and/or bulky items please ensure that assistance is available at the time of delivery, if you are unable to assist the driver please inform us in advance so that we can arrange for a porter to be available, which can be supplied at an extra delivery cost.
Deliveries will be made to the closest accessible point only, drivers are not insured to take their vehicles on roads other than public highways. Please inform us at the earliest opportunity of any unusual circumstances regarding access to your delivery address.
Most large or fragile orders will are delivered via pallet service. These deliveries are usually pre-booked with the client for an agreed date. In the event of a failed delivery due to the customer being unavailable on the agreed date, we will contact you to re-book the delivery and you will be required to pay the re-delivery charges.
Many deliveries are delivered via large vans and lorries, please advise on any access restrictions for larger vehicles at time of order so we can arrange a suitable vehicle.
Any failed deliveries due to lack of access which OneSteel has not been made aware of prior to delivery may incur re-delivery charges.
Delivery or despatch dates are an approximate only and no liability is accepted in respect of late deliveries. We strongly advise that you do not arrange installation of the items until after they have been delivered and checked.
All technical information, advice and measurements given prior to installation are given for planning purposes only.
Please be aware that goods may need to be delivered in instalments.
